Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. SpeedRe: Super Hub 3 Latency Issues 350M. Upgrading from 600 to 1gb won't improve latency as it. It's the latency that's causing the issues. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. And my uploads are perfect. Virgin have botched the software update and have made the routers near unusable. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). See on. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. . Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. Networking and WiFi. If you don’t want to run a test right now, just read our. Bandwidth measures how much data your internet connection can download or upload at a time. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. 1) 192. Current VM broadband only customer. ISPreview has published a response. . Options. Awful Latency Issues. 0 in modem mode with Raspberry Pi (running. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Now my speeds have gone from 10mb to 390mb download on virgin 350. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 5 million via FTTP and. The Virgin Media Team. If anything, it’s more likely to. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 0 and 3. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. 0. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. 0. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. within Virgin's). 168. 100. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Broadband. 1 (192. Hi everyone, I have a bit of an unusual issue. From beta to yesterday (6/10) i had no issues with latency. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. I have run some diagnostics from here, I can't see any outages from utilisation. Random high latency/packet loss. - 5200584. 350mb, HUB3 in Reading area. 42. The latest update we have is: This problem should now be fixed. Flag for a moderator. There's likely 2 issues at play here: Known latency issue on the Superhub 3. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. End. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. Right now the following benefits of FTTP over Virgin Media/HFC. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. My friends who are on virgin in same city don’t get it. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. It seems that this specific issue cannot be resolved. 4-6. I am connected to my router via Ethernet cable and have never experienced any issues up until now. The wider internet can also suffer traffic problems which can increase latency. The CPU (processor) inside the modem component of. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. Regardless of which router you use, there should be a power button on the rear. Broadband, Voice and TV fault. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Download speed, ping and latency are fine. Simply test your broadband service, and if we find an issue we can help with a fix online. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. 0. To date, the best I have had is 24ms and this is changing the DNS every time. We have the 350mb package and speed isn't actually an issue, its latency. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. e. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. But you have mentioned that we keep. After doing my research, this is the option I chose. However, by design, it is more insulated against physical downtime and failures. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. This includes their 300Mbps, 145Mbps, and 67Mbps plans. 1. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. Day by day my latency gets worse and worse. on 27-02-2023 11:42. 54 Mbps to 1. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. If so run the VPN software on it and connect the XBOX via it. 8. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. risc19. Landline via Sipgate. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. virginmedia. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Cable Modem StatusItem Status Comments. Start a broadband monitor now. Contract includes £15/month for 6-months, then £30/month thereafter. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Network lag happens for a few reasons, namely distance and congestion. Virgin Media would have same issue some hours once per week late night. 00. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. I have just upgraded to the 1GB package and received a new hub5. 40 and choose up to . Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Black Friday sale ends on 27th November. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). Looking at your broadband quality monitor graph your broadband performance is excellent. 8 (Google DNS) or 208. 222 ms 3. All its engineers are on our doorstep here in Essex. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. My latency in game varies from around 200 up to 800, and. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. We hope to have this fixed by: 00:00 . Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. . 3. 8. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. I'm sorry to hear about the poor experience you are having with the broadband connection. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. In the past month, ping latency to 1. Join from just £25 per month. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. 0. Packet loss is where some bits of information are lost. Starting from £185 pm. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Rang up virgin media loads of times but they don’t want to know. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Turn the router off and wait 10 seconds before switching it back on again. 95 a month. 1. . Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. particularly with speed and latency. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. Yes, similar BQM for me and the main Belfast switch,. Options. The issue occurs over several different games, so the problem is common to me. This results in it being unusable for latency sensitive applications such as gaming. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. 8 and secondary to 9. Typical of Virgin media, massive over utilisation. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. 1. 168. I recently upgraded to M500 and since then these issues have become more prevalent. Hi @Jayen. 4. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. 962 ms 5. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Yes, the issue is having done various test for latency through WiFi to the hub. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. . All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. Broadband in the UK is broken, but we’re here to make things better. Step 3 - where the webpage downloads the requested data onto your device - is measured by. The router will go through the booting up. Click on the “Networking” tab. Best Ultrafast Broadband. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Hub 3 are DOCSIS 3. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. During gaming, I receive random - 5435358. Rang 150 at 3. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). 33 Comments. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Simply test your broadband service, and if we find an issue we can help with a fix online. 1, test out how it performs. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. If I connect using a UK VPN and ping 1. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. A modem reboot fixed this. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Tap the results to find out more about the issues, and when we expect them to be fixed. BQM: Downstream bonded cha. . Networking and WiFi. It appears to be a due to a routing choice which appears to go via US servers. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Gaming doesn’t need blazing fast speeds. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. I’m now getting normal speeds and latency. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Calls over internet issues with Virgin wifi. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. I'm very sorry to hear about the issue with your broadband service. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. Virgin Media Community; Broadband; Gaming Support; High latency; Options. 8. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. However, the Wi-Fi side does show some issues. danielefc. Browse Virgin Media Virgin Media Community. 3. I was previously on M200 but have upgraded to M500. . You should setup a BQM here- This will keep track of. I had no issues there at all. Just extensive internet blackouts and generally high jitter. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. 100. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. RTT usually involves three steps: The. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. Well, we don’t think that’s right. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Broadband speed statistics found those with speeds in excess of 1GB typically. There's a big thread on the 'Talk to Virgin Media' forum on. Broadband Quality Monitor. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. 99 a month. on 04-11-2022 21:31. Attached are my logs and BQM. If you deny all traffic, by default, that also denies SSH. Hi @buchosmambo 👋. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Area ref: 31. 50p/m for 132Mbps speeds, £32. Current latency to alternate DNS servers such as 8. Another suggestion is to turn your hub into modem mode and use a separate router. The best times to game online or make big downloads, for example, would be when connection is fastest. Gigafast broadband for seamless home-working and gamers. The good news is that people are reporting an improvement. Until VM reach a threshold on your segment, they will probably not do anything. 82. Re: High Latency for over 12-18 months. Please monitor the connection after this time and report back if any issues, we'll be happy to help. on 11-02-2022 16:56. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. Teams call constantly freeze, Jitter and Latency very high from Hub. 1. Today we wanted to share a quick update. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Re: High ping and latency. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. 50% off £30. 0. 1, latency returns to. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Kind regards, Ilyas. This makes it difficult for WFH during the day and gaming in the evening. From a system check ran, you have got an SNR issue (signal to noise ratio). 8. I am on the 1Gig fibre with the. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. Upload speed and latency isn’t. hoping for some advice regarding my latency/ping issues when gaming. No underfloor heating. virginmedia. Broadband Quality Monitor. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. I was wondering if the Hub 3. 168. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. . Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. Advertised Speed: 5 Mbps Expected Speed. I have both SKY and VM at home here, I never see these issues with the SKY service. Sample BQM showing high latency issues on 11th April 2022. Only 4 devices connected. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. 1) 5. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. The issue predominantly, but not. If your Hub is in Router mode try this link to see if the latency issues occurs. Check your in-game region. 1 (192. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. particularly with speed and latency. Virgin Mobile Home Internet is currently available only to existing customers. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. 4 from 5 bands with different names and I left the same default unchanged. Sorry to hear of any broadband issues. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. My BQM often shows as completely red even though I have an internet connection. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. High Latency In Every Game. This promotion means you won’t pay the usual setup fee of £35. TV via Freeview and smart TV apps. 1 modem mode. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. 7 Mbps (mean 119. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. Options. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Networking and WiFi. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Booking an engineer is easy with Virgin Media. . g. To see whether 5G has arrived in your area, visit our coverage checker. 1. When you place your order, we'll let you know. 12-month minimum term. I use Google DNS servers, you may prefer Cloudfare, in which case enter. 3 5120 64 qam 3 2 23600000 35. Tap the results to find out more about the issues, and when we expect them to be fixed. 1. Broadband, Phone & TV bundles from £31. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. Clearly shows lag spikes occurring. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Trouble is that will affect the other. 168. Had a new Virgin installation at my new house back in Feb. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Unfortunately it has made no change to the latency issues we are seeing. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. This can be replicated via WiFi. Was devices connected to the hub idle? As you can spike your connection. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back.